NCR Voyix has teamed up with buyer interactive expertise firm Glia.
Glia will combine its unified interplay capabilities into the cellular model of NCR Voyix’s digital banking platform.
Glia has received Finovate’s Better of Present award 10 occasions, together with within the firm’s debut (as SaleMove) at FinovateFall 2015.
NCR Voyix’s cellular banking app simply bought much more interactive.
Courtesy of a partnership with Glia, NCR Voyix will improve the cellular model of its Digital Banking platform with unified interplay capabilities. Glia’s ChannelLess Structure allows seamless transitions between a number of interplay channels: from telephone calls and digital messaging to chatbots, video chats, and SMS. Now part of NCR Voyix’s cellular resolution, the expertise will assist banks and credit score unions increase buyer and member engagement and loyalty.
Glia Chief Product Officer Jay Choi talked in regards to the significance of the cellular channel for a youthful, era of monetary providers clients. “Forcing clients to exit the cellular app expertise to obtain steerage or help leads to inefficiencies, delays in resolutions, and frustration for all concerned,” Choi defined. “With the combination of our digital-first instruments into the NCR Voyix cellular app, we’re empowering banks and credit score unions to beat this problem, as a substitute offering on the spot, personalised and seamless engagement the place clients and members already are.”
Among the many FIs to deploy the expertise are Texas-based 5 Level Credit score Union, which has credited Glia’s resolution for growing workers effectivity, simplifying processes, and lowering fraud. The credit score union additionally underscored how the expertise enhanced its capacity to speak and have interaction with its members, bettering in-app help.
Based in 2012 and headquartered in New York, Glia received Better of Present in its Finovate debut at FinovateFall 2015 (as SaleMove). The corporate has gone on to win a complete of 10 Finovate Better of Present awards, together with in its most up-to-date look on Finovate’s digital stage in 2021.
Final month, Glia unveiled its accountable AI platform purpose-built for monetary providers firms referred to as Glia Cortex. The expertise offers personalised self-service experiences at scale, helps brokers turn into extra productive, and provides managers new insights into agent/buyer interactions. Among the many resolution’s early adopters is Service 1st Federal Credit score Union, a Danville, Pennsylvania-based establishment based in 1975.
NCR Voyix was fashioned in October 2023 when NCR Company cut up into two entities. The corporate’s ATM enterprise was spun-off as NCR Atleos. NCR Voyix is the successor to NCR Company, which demoed its expertise at FinovateSpring in 2016 and once more in 2017.
Picture by Ketut Subiyanto
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