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Starbucks Odyssey’s community lead sees NFTs as the best way to build brand loyalty

February 22, 2024
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The NFT house could also be down considerably from all-time highs, however manufacturers and loyalty packages seeking to attain followers in new methods can nonetheless discover worth, stated Steve Kaczynski, co-author of the e book “The All the pieces Token” and group lead for Starbucks Odyssey.

“Model anchors” to gated areas like reward packages are one thing that corporations will develop upon in 2024, he stated. “I feel this 12 months we’re going to see numerous community-based model constructing,” he shared on TechCrunch’s Chain Response podcast.

Starbucks launched Starbucks Odyssey in 2022 as its preliminary foray into the web3 world. The expertise mixed the corporate’s Starbucks Reward loyalty program with NFTs to reinforce buyer experiences, TechCrunch beforehand reported.

“We’re capable of assist folks discover their tribe,” Kaczynski stated. “I’ve seen that individuals who stay in California within the Starbucks Odyssey group are actually good mates with folks in Chicago they usually have met up in actual life at instances. This by no means would have occurred if not for web3.”

The loyalty program has a five-tiered system with over 58,000 lively individuals not less than on degree one, Kaczynski stated. “I can promise you these aren’t principally or all web3 native folks … it’s not simply web3 people who find themselves collaborating.”

Those that hit tier 5 of this system purchased a “respectable quantity” off the secondary marketplaces, Kaczynski stated. In December, for instance, Starbucks introduced that it’s sending the highest 20 individuals to Costa Rica to go to the espresso big’s farms the place beans are produced.

There are different “third-party utilities” to be developed via NFTs, not simply by huge corporations like Starbucks or Nike however by native companies that need to spin up loyalty packages or use tickets as an asset they’ll anchor and incentivize.

Kaczynski introduced up this instance: Let’s say Sizzling Pockets, the meals model, put out a promotion the place it will give a 20% low cost to avid gamers in the event that they purchased the model’s Fortnite pores and skin and linked it to a crypto pockets. “The purchaser is joyful, the eater is joyful they usually get a reduction they usually’re within the ecosystem,” he stated. “This individual isn’t only a gamer, they’re an lively gamer who’s collaborating and keen to spend disposable revenue on third-party issues.”

When folks consider NFTs, they typically consider simply costly monkey photos on the web — and to be truthful, that’s one a part of it with Bored Ape Yacht Membership — however there’s extra worth to be held in proudly owning NFTs, Kaczynski says.

“Think about you go right into a museum and also you see a wonderful portray on the wall, you may take an image of that portray nevertheless it’s not value any cash. The image on the wall is value cash as a result of the museum owns it, it’s the unique they usually can show each of these issues,” Kaczynski stated. “Up till just lately you couldn’t do this with digital gadgets” till NFTs got here out.

Manufacturers and corporations being able to purchase and promote and “really personal your loyalty is a brand new idea that makes it much less one-way,” Kaczynski stated. “Whereas not all of the group members have interaction in shopping for and promoting … I feel for lots of people, having that optionality is so necessary.”

This story was impressed by an episode of TechCrunch’s podcast Chain Response. Subscribe to Chain Response on Apple Podcasts, Spotify or your favourite pod platform to listen to extra tales and suggestions from the entrepreneurs constructing at present’s most revolutionary corporations.

Join with us:

On X, previously generally known as Twitter, right here.
Through electronic mail: chainreaction@techcrunch.com



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Tags: brandBuildCommunityLeadloyaltyNFTsOdysseysSeesStarbucks
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